Always polite and understanding.

The reason for 3/5 is due to the fact it was confirmed my email that the service would take 2 hours. I dropped the car at 8am and was then told the car would not be ready until early afternoon. I decided not to wait around and to get a taxi home only to get a call an hour and half later saying the car was ready for collection. You can understand my frustration as I could have saved myself two taxi fares. The reason for 4/5 is due to the fact it was confirmed my email that the service would take 2 hours. I dropped the car at 8am and was then told the car would not be ready until early afternoon. I decided not to wait around and to get a taxi home only to get a call an hour and half later saying the car was ready for collection. You can understand my frustration as I could have saved myself two taxi fares. The reason for 4/5 is due to the fact it was confirmed my email that the service would take 2 hours. I dropped the car at 8am and was then told the car would not be ready until early afternoon. I decided not to wait around and to get a taxi home only to get a call an hour and half later saying the car was ready for collection. You can understand my frustration as I could have saved myself two taxi fares. ... Read more

Thank you for taking the time to provide us with your feedback, which we value very highly. After investigating your comments, we would like to offer our sincerest apologies for the miscommunication on our end regarding your Service. We are truly sorry for any inconvenience caused by this and we hope that we will have the opportunity to restore your confidence in us again in the near future. Kind Regards FKVW ... Read more

Express check in was very efficient, good prompt feedback given.

They looked after me, even when they told me they could not get me a courtesy car they had someone drop me back to the office ... Read more

It was brilliant the way you sent a video of the work been carried out. [...] was excellent on handling the whole process from start to finish and it was a very fast turnaround from leaving the car off until collecting it. Brilliant service all round well done [...] very professional. ... Read more

the service was first rate, all staff were friendly and courteous

Car was not cleaned or valeted very well....outside appeared cleaner going in for service rather than on collection, staff friendly not waiting too long ... Read more

The issue was that the R line I was quoted for was effectively sold without my sales reps knowledge, when I placed the order for the R line I had videos on the [...] afternoon it was gone on the Thursday morning with no others available at the same price point. This was never advised and hence I eventually got a high line but it still left a sour taste customer service and reputation wise. It wouldn’t scream Volkswagen to me tbh and I’m an award winning retailer myself! ... Read more

Always great service but disappointed i could not get a lend of car while work was being done.